FAQ
🔹 Orders & Shipping
Q1: Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.
Q2: How long does shipping take?
Orders are processed within 1–2 business days and delivered within 2–5 business days.
Q3: Do you ship internationally?
No, at this time we only ship within the USA.
Q4: How can I track my order?
Once your order is shipped, you'll receive an email with a tracking number and a link to track your package.
🔹 Returns & Refunds
Q5: What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging.
To start a return, contact us at contact@kanemy.com.
Q6: How long does it take to receive a refund?
Once we receive your returned item, we process the refund within 3–5 business days.
Q7: Can I cancel my order?
Yes, you can cancel your order within 12 hours of placing it.
After that, cancellations may not be possible if the order has shipped.
🔹 Product Questions (BBQ, Gardening, Storage)
Q8: Are your BBQ grills and accessories weatherproof?
Yes, most of our BBQ items are weather-resistant and built for outdoor use. Specific product pages include detailed specs.
Q9: Do you sell charcoal or gas BBQ grills?
We currently offer a range of charcoal grills and smokers. Check product descriptions for full details.
Q10: Are your gardening tools suitable for beginners?
Absolutely! Our tools are designed for both beginners and experienced gardeners.
Q11: How durable are the outdoor storage units?
Our storage solutions are made with high-quality materials to withstand weather and daily use. Material and size vary by product.
🔹 Payments & Support
Q12: What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Google Pay, Apple Pay, and Shop Pay.
Q13: How can I contact customer support?
You can reach us anytime at contact@kanemy.com or call us at +1 (431) 430-3884
Support hours: Monday–Friday, 9 AM – 5 PM (MST)